Feedback That Reaches You — Telegram & GitHub Integrations

The Problem with Feedback

Most indie apps have a "Contact Us" link that opens a mailto link. The email lands in a shared inbox nobody checks. Or it goes to a Google Form that gets reviewed once a quarter.

Users deserve better. So do you.

SupportDock's feedback system puts user messages exactly where you'll see them — in Telegram or as GitHub Issues.

Telegram Integration

How It Works

1. Connect a Telegram bot — use the shared SupportDock bot or bring your own
2. Link it to your app — each app can use a different bot or share one across all apps
3. Receive feedback instantly — when a user submits feedback from your support page, it arrives as a Telegram message within seconds

What You Get

Each Telegram message includes:

• The user's name and email (if provided)
• The feedback message
• The app name and platform
• A timestamp

You can reply directly in Telegram for quick acknowledgments, or use it as a triage tool before creating formal issues.

Custom Bots

If you want feedback to go to a specific Telegram group or channel, create your own bot via BotFather and add its token to the connection. SupportDock resolves the bot in this order:

1. Connection-level custom bot token (if set)
2. Global SupportDock bot (fallback)

Connection Status

Every connection shows a clear status badge:

• Active (green) — tested and working
• Pending (amber) — created but not yet tested
• Error (red) — last test failed

Use the Save & Test button to verify your setup before going live.

GitHub Issues Integration

How It Works

1. Connect your GitHub account — add a Personal Access Token (encrypted with AES-256-GCM)
2. Map a repository — each app points to a specific repo
3. Feedback becomes issues — user feedback is automatically created as a GitHub Issue with structured labels and content

What You Get

Each GitHub Issue includes:

• A clear title derived from the feedback
• The full message body
• Labels for the app name and platform
• Metadata (user email, timestamp) in the issue body

This is perfect for developer tools and open-source projects where feedback often maps directly to bugs or feature requests.

Security

Your GitHub PAT is encrypted at rest using AES-256-GCM. It's never exposed in the UI after initial entry — only a masked preview is shown. Tokens are stored at the user level and reused across apps, so you only need to set it up once.

Feedback on Your Support Pages

Feedback collection is built into every public support page. When enabled, visitors see a clean feedback form at the bottom of the page:

• Name (optional)
• Email (optional)
• Message (required)
• Platform selector

The form matches your chosen template and background — no jarring iframes or third-party widgets.

Setting It Up

Telegram

1. Go to Console > Connections
2. Click Add Connection and choose Telegram
3. Enter your chat ID (and optional custom bot token)
4. Click Save & Test
5. Go to your app settings and select the Telegram connection

GitHub

1. Go to Console > Connections
2. Click Add Connection and choose GitHub
3. Enter your PAT with repo scope
4. Click Save & Test
5. Go to your app settings, select the GitHub connection, and choose a repository

Pro Tip: Use Both

There's no limit on how many connections an app can have. Route feedback to Telegram for instant visibility and to GitHub for tracking. Different channels serve different purposes — use them together.

What's Next

We're exploring webhook support for custom integrations, Slack notifications, and feedback analytics in the console dashboard.

Set up feedback now — available on both Free and Pro plans.